If you're a ProAct member or a spouse / dependent, register for an online account today to get access to your claims history and more.
PLEASE READ THE FOLLOWING TERMS OF USE AGREEMENT CAREFULLY. BY ACCESSING AND USING OUR SITE AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE THIS TERMS OF SERVICE AGREEMENT IS EFFECTIVE AS OF NOVEMBER 1, 2014.
The following Terms of Service Agreement (the "TOS") shall govern the relationship with our users and others which may interact or interface with ProAct, Inc., also known as ProAct, located at 6333 Route 298, Suite 210, East Syracuse, New York 13057, and our subsidiaries and affiliates, in association with the use of the ProAct website (the "Site") and its Services, which are defined below.
Any and all visitors to our Site, despite whether they are registered or not, shall be deemed as "users" of the Services contained herein and provided for the purpose of this TOS. Once an individual registers for our Services through the process of creating an account, the user shall then be considered a "member."
The Services provided and made available through our Site and applications, which may include some mobile applications that may be made available, are the sole property of ProAct. ProAct may offer additional Services or update, modify or revise any current content and Services, and this TOS shall apply to any and all additional Services and any updated, modified or revised Services. ProAct hereby reserves the right to cancel and cease offering any of the aforementioned Services. The continued use of the Services provided, after such posting of any updates, changes and or modifications, shall constitute acceptance of such updates, changes and/or modifications.
The Services are provided "AS IS," and as such ProAct shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalization settings.
To register and become a "member" of the Site, you must be in good standing and not an individual that has been previously barred from receiving Services from ProAct under the laws and statutes of the United States or other application jurisdiction.
In addition, registering party hereby acknowledges, understands and agrees to:
ProAct shall have the right to suspend or terminate any user and/or member who shall provide false, untrue, inaccurate or incomplete information, in violation of this TOS, and may refuse current or future use of any or all ProAct Services.
Every member's registration data and various other personal information is strictly protected by ProAct's Privacy Policy (see the full Privacy Policy). As a member, you consent to the collection and use of the information provided, including the transfer of information for storage, processing or use by ProAct and/or its subsidiaries and affiliates.
After completion of the registration data and creation of your username, you will create or receive a random password, which you can later change, and account designation. You will be responsible for maintaining the secrecy and confidentiality of your password and for all activities that transpire on or within your account. It shall be your responsibility to notify ProAct immediately if you notice any authorized access or use of your account or password or any other breach of security. ProAct shall not be held liable for any loss and/or damage arising from any failure to comply with this term and/or condition of the TOS.
You agree not to make use of ProAct Services for the purpose of:
ProAct herein reserves the right to pre-screen, refuse and/or delete any content currently available through our Services. In addition, we reserve the right to remove and/or delete any such content that would violate the TOS or which would otherwise be considered offensive to other visitors, users and/or members.
ProAct herein reserves the right to access, preserve and/or disclose member account information and/or content if it is requested to do so by law or in good faith belief that any such action is deemed reasonably necessary for:
All users and/or members herein agree to hold ProAct, its subsidiaries, affiliates, agents, employees, officers, partners and/or licensors harmless or not liable for any claim or demand, including reasonable attorneys' fees, made by any third party, which may arise from any content a member or user of our site may submit, post, modify, transmit or otherwise make available through our Services, the use of ProAct Services or your connection with these Services, your violations of the Terms of Service and/or your violation of any rights of another person.
ProAct shall reserve the right at any time it may deem fit, to modify, alter and or discontinue, whether temporarily or permanently, its Service, or any part thereof, with or without prior notice. In addition, ProAct shall not be held liable to you or to any third party for any such alteration, modification, suspension and/or discontinuance of our Services, or any part thereof.
As a member of ProAct, you may cancel or terminate your account, associated email address and/or access to our Services by submitting a cancellation or termination request to ProActRx.com.
As a member, you agree that ProAct may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your account, any email associated with your account, and access to any of our Services. The cause for such termination, discontinuance, suspension and/or limitation of access shall include, but is not limited to:
Furthermore, you herein agree that any and all terminations, suspensions, discontinuances, and or limitations of access for cause shall be made at our sole discretion.
The termination of your account with ProAct shall include any and/or all of the following:
Any correspondence or business dealings with, or the participation in any promotions of, advertisers located on or through our Services, which may include the payment and/or delivery of such related goods and/or Services, and any such other term, condition, warranty and/or representation associated with such dealings, are and shall be solely between you and any such advertiser. Moreover, you herein agree that ProAct shall not be held responsible or liable for any loss or damage of any nature or manner incurred as a direct result of any such dealings or as a result of the presence of such advertisers on our Site.
Either ProAct or any third parties may provide links to other websites and/or resources. ProAct is not responsible for the availability of any such external sites or resources, and as such, we do not endorse nor are we responsible or liable for any content, products, advertising or any other materials, on or available from such third party sites or resources. ProAct shall not be responsible or liable, directly or indirectly, for any such damage or loss which may be a result of, caused or allegedly to be caused by or in connection with the use of or the reliance on any such content, goods or Services made available on or through any such site or resource.
ProAct's Services and any essential software that may be used in connection with our Services ("Software") contains proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Any Content which may be contained in any advertisements or information presented by and through our Services or by advertisers is protected by copyrights, trademarks, patents or other proprietary rights and laws. Therefore, except for that which is expressly permitted by applicable law or as authorized by ProAct or such applicable licensor, you agree not to alter, modify, lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on ProAct Services (e.g. Content or Software), in whole or part.
ProAct herein has granted to you personal, non-transferable and non-exclusive rights and/or license to make use of our Software on a single computer, as long as you do not, and shall not, allow any third party to duplicate, alter, modify, create or plagiarize work from, reverse engineer, reverse assemble or otherwise make an attempt to locate or discern any source code, sell, assign, sublicense, grant a security interest in and/or otherwise transfer any such right in the Software. You shall not alter or change the Software in any manner, nature or form, and as such, not to use any modified versions of the Software, including and without limitation, for the purpose of obtaining unauthorized access to our Services. Lastly, you also agree not to access or attempt to access our Services through any means other than through the interface which is provided by ProAct for use in accessing our Services.
YOU HEREIN EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
YOU EXPLICITY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT PROACT AND ITS SUBISDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTIAL, SPECIAL, CONSEQUENIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES WHICH MAY BE RELATED TO THE LOSS OF ANY PROFITS, GOODWILL, USE, DATA AND/OR OTHER INTANGILBE LOSSES, EVEN THOUGH WE MAY HAVE BEEN ADVISED OF SUCH POSSIBILITY.
THERE ARE SOME JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF EXCLUSION OF LAIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS OF SECTIONS WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.
You herein acknowledge, understand and agree that all of the ProAct trademarks, copyright, trade name, service marks, and other ProAct logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the property of ProAct. You herein agree not to display and/or use in any manner the ProAct logo or marks.
ProAct will always respect the intellectual property of others, and we ask that all of our users to the same. With regards to appropriate circumstances and at its sole discretion, ProAct may disable and/or terminate the accounts of any user who repeatedly violates our TOS and/or infringes the rights of others.
This TOS constitutes the entire agreement between you and ProAct and shall govern the use of our Services, superseding any prior version of this TOS between you and us with respect to ProAct Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other ProAct Services, affiliate Services, third-party content or third-party software.
With regard to the TOS, the relationship between the parties shall be governed by the laws of the State of New York without regard to its conflict of law provisions and that any and all claims, causes of action and/or disputes, arising out of or relating to the TOS, or the relationship between you and ProAct, shall be filed within the courts having jurisdiction within the County of Onondaga, New York or the U.S. District Court located in said state. You and ProAct agree to submit to the jurisdiction of the courts as previously mentioned, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.
At any time, should ProAct fail to exercise or enforce any right or provision of the TOS, such failure shall not constitute a waiver of such right or provision. If any provision of this TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect.
You acknowledge, understand and agree that your account is non-transferable and any rights to your ID and/or contents within your account shall terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.
You acknowledge, understand and agree that regardless of any statute or law to the contrary, any claim or action arising out of or related to the use of our Services or the TOS must be filed within three (3) years after said claim or cause of action arose or shall be forever barred.
This Privacy Policy applies to the website you are currently viewing and informs you what information is collected and used on this website. This Privacy Policy applies only to the information collected on ProActRx.com and to any other information that ProAct, Inc., or any of its affiliated companies collect about you.
The majority of the ProActRx.com website is accessible only to registered users. To become a registered user, you must receive prescription benefits from a company who has hired ProAct, Inc., to provide you with online prescription services. Your name, address, password, medical information and e-mail address are examples of personally identifiable information that we collect. This information is necessary to provide online prescription services and to provide additional information needed to process your orders.
We do not sell, rent, loan or give your personal information to any non-affiliated third parties, except as described in this Policy. We will not intentionally release your prescription information other than to you, ProAct, Inc., and its affiliated companies, our agents (such as contracted fulfillment parties, if any), your authorized representative or your prescription drug plan, so that we can handle reimbursement of your prescription purchase for your convenience. As required by law, we will disclose medical and other information which may relate to you.
In some circumstances, our use of your information is subject to the requirements of the Health Information Portability and Accountability Act ("HIPAA"). This will be the case when you submit information to ProAct, Inc., as your pharmacy (i.e., to request a prescription refill) or when you submit information to ProAct, Inc., when ProAct, Inc., is acting on behalf of your health plan, in which case your health plan's HIPAA Notice of Privacy Practices will apply.
ProAct, Inc., collects personally identifiable information at ProActRx.com from web visitors who are interested in receiving services it offers. ProAct, Inc., also collects additional information from registered users, such as shipping address, billing address, credit card number and other information necessary to process your prescription drug order. In order to provide you with online pharmacy services, ProAct, Inc., receives certain personally identifiable information about registered users from the user's employer's health plan.
For potential registered users, we will compare information you provide to the database of information provided by your employer or health plan in order to confirm your eligibility to become a registered user.
To register on this site, we collect Personally Identifiable Information, or PII. This includes information like your name, address, e-mail address and/or birth date. This PII is maintained throughout the time you are an active ProAct, Inc., member. If your membership status changes, we maintain this information securely in accordance with our Records Retention Policy and Procedure. Our current policy is to retain this information for seven (7) years after your membership status terminates.
We may use and disclose your Personal Health Information (PHI) for the following purposes:
Subject to some restrictions, you may inspect and copy PHI that may be used to make decisions about you. If we maintain an electronic health record containing your PHI, you have the right to request that we send a copy of your PHI in an electronic format to you or to a third party that you identify.
If you believe PHI about you is incorrect or incomplete, you may ask us to amend the information. You must provide a reason supporting your request to amend.
You have the right to request an accounting of disclosures of your PHI. This accounting identifies the disclosures we have made of your PHI other than for treatment, payment or healthcare operations. The provision of an accounting of disclosures is subject to certain restrictions.
You have the right to request a restriction or limitation on the PHI we use and disclose about you for treatment, payment or healthcare operations. You may also request your PHI not be disclosed to family members or friends who may be involved in your care or paying for your care.
You may ask that we communicate with you in an alternate way or at an alternate location to protect the confidentiality of your PHI.
You have the right to be notified following a breach of unsecured PHI if your PHI is affected.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and we are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user placing an order enters, submits or accesses their information to maintain the safety of your personal information.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
If you disable cookies off, some features will be disabled, and some of our services may not function properly.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We and/or certain service providers operating on our behalf may collect information about you using certain technologies, such as cookies, web beacons, pixels, application program interfaces, web beacons, tags, and other similar technologies. Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or utilize their own tracking technologies.
We may also provide interactive services, including chatbot and managed chat. By accessing or using these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools and may record or recreate your activity while using the website, in order to provide our services, enhance your website experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf.
Our use of online tracking technologies may be considered a “sale” or “sharing” under certain laws. To the extent that these online tracking technologies are deemed to be a “sale” or “sharing” under certain laws, you can opt out of these online tracking technologies by submitting a request by contacting us at the information below. Please note that some features of our website may not be available to you as a result of these choices.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13.
We reserve the right to make changes to this Privacy Policy and to our information gathering and dissemination practices. If we decide to change this Privacy Policy, which we may do at any time without notice to you. Any such changes will be effective upon posting. It is your obligation to check our current Privacy Policy for any changes.
The Fair Information Practices Principles form the backbone of privacy law in the Unites States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
If you have any questions about this Privacy Policy or the Information we may have collected about you, please